Immigration Services – Services

Joensuu City Counsil's integration service is responsible for providing advice and assistance in regard to integration within Joensuu city. We choose the services for you based on your needs and your situation.

Integration services

You will get your own Integration adviser who will assist you through your integration process. In addition to initial interview and making an integration plan, we also provide one-to-one and group councelling.

Advice in regard to residence permits, travel documents or obtaining Finnish citizenship will be provided by specific advisors.

You can contact us by calling, by sending e-mail, on Facebook or by visiting our office. 

Our services are confidential and free of charge. Using interpreter is also free of charge.

As a new customer, when you attend our office for the first time, please take with you the following documets:

  • your contact details (telephone number, address, e-mail address)
  • your residence permit card
  • EU registration document
  • all your documents from Migri (The Finnish Immigration Service) relating to your permission to stay in Finland
  • registration document from the Local register office (if you have one)
  • integration plan for TE-services (if you have one)
  • decision from Kela relating to belonging to Finnish social security (if you have one)

Finnish language lessons

We provide Finnish language lessons to all immigrants living in Joensuu. We have beginner's courses and courses for advanced learners. If you have not studied Finnish before, join the beginner's course! If you already speak Finnish quite well, the course for advanced learner is for you!  

Due to the corona virus situation, you need to register on the course. The registration is binding. The course is free of charge. The courses are held at Joensuu Immigration Services. Max. 12 students / group. The link for joining the lesson for the online group will be given to students when they sign up. 

Registration via e-mail, by phone 013 337 0333 or WhatsApp 050 310 1043. 

Timetable winter 2022:

NOTICE! Due to the Covid situation the timetable has been changed!

Beginner's Courses from January 17 to March 10 (8 weeks / course)

- Group 1: Mondays from 10 to 11:30

- Group 2: Tuesdays from 17 to 18:30 

- Group 3: Wednesdays from 17 to 18:30


Course for Advanced Learners from January 17 to March 10 (8 weeks / course)

- Thursdays from 17 to 18:30


Do not attend the class if you have any symptoms or you are sick. Please bring a face mask and use hand sanitizer.

Group information events of the City of Joensuu’s immigration services

We organise group information events on various themes related to Finnish society, service system and culture in English, Russian, Dari and Arabic. Persons willing to participate must register for the information events in advance. The registration is binding. You can register by calling us on +358 (0)13 337 0333 / WhatsApp +358 (0)50 310 1043 or by e-mailing If you are unable to attend the event you have registered for, please cancel your registration. 
All information events will be organised at the premises of the immigration services. We we will inform about the events and the schedule on this web site. 

On-call hours

On-call hours are meant for short, max. 20 minute matters. You don't need to book an appointment to visit our office during on-call hours. 

Maahanmuuttajapalvelut, Päivystysajat, venäjä | Immigration Services – On-call hours, russia

Venäjä / Russia

Maahanmuuttajapalvelut, Päivystysajat | Immigration Services – On-call hours

Suomi ja englanti / Finnish and English

Maahanmuuttajapalvelut, Päivystysajat, arabia | Immigration Services – On-call hours, arabic

Arabia / Arabic

Immigration Services, Opening hours

Open MondayFriday 8.30-11 and 12-15

Immigration Services, Contacts

Malmikatu 5 B, 80100 Joensuu
4th floor

Sivu arviointi ja palaute