Immigration Services

We provide integration services for people from abroad in different languages as well as services for City Counsil's employees and other partners relating to immigration and integration matters. In 2017 we had customers from 51 different countries whom we served in 16 different languages.

Integration services in Joensuu

Joensuu City Counsil's integration service is responsible for providing advice and assistance in regard to integration within Joensuu city. We choose the services for you based on your needs and your situation. 

You will get your own Integration adviser who will assist you through your integration process. In addition to initial interview and making an integration plan, we also provide one-to-one and group councelling.

Advice in regard to residence permits, travel documents or obtaining Finnish citizenship will be provided by specific advisors.

You can contact us by calling, by sending e-mail, on Facebook or by visiting our office. 

Our services are confidential and free of charge. Using interpreter is also free of charge. 

As a new customer, when you attend our office for the first time, please take with you the following documets:

- your contact details (telephone number, address, e-mail address)
- your residence permit card
- EU registration document
- all your documents from Migri (The Finnish Immigration Service) relating to your permission to stay in Finland
- registration document from the Local register office (if you have one)
- integration plan for TE-services (if you have one)
- decision from Kela relating to belonging to Finnish social security (if you have one)

Please mind that our office is closed from July 15th until July 28th. 

On-call hours

On-call hours are meant for short, max. 20 minute matters. You don't need to book an appointment to visit our office during on-call hours. 

Here are our on-call hours this until the end of August 2019:

May 2019

23.5. from 13 to 15

June 2019

3.6. from 13 to 15
4.6. from 9 to 11
5.6. from 13 to 15
7.6. from 13 to 15
10.6. from 13 to 15
11.6. from 9 to 11
12.6. from 13 to 15
14.6. from 13 to 15
17.6. from 13 to 15
18.6. from 9 to 11
19.6. from 13 to 15
24.6. from 13 to 15
25.6. from 9 to 11
27.6. from 13 to 15
28.6. from 13 to 15
July 2019

1.7. from 13 to 15
2.7. from 9 to 11
3.7. from 13 to 15
5.7. from 13 to 15
8.7. from 13 to 15
9.7. from 9 to 11
10.7. from 13 to 15
12.7. from 13 to 15
The office is closed from 15.7. until 28.7.
29.7. from 13 to 15
30.7. from 9 to 11

August 2019

2.8. from 13 to 15
5.8. from 13 to 15
6.8. from 9 to 11
9.8. from 13 to 15
12.8. from 13 to 15
13.8. from 9 to 11
14.8. from 13 to 15
16.8. from 13 to 15
19.8. from 13 to 15
20.8. from 9 to 11
21.8. from 13 to 15
23.8. from 13 to 15
26.8. from 13 to 15
27.8. from 9 to 11
28.8. from 9 to 11
30.8. from 13 to 15

Group infos in different languages

We organize group infos in 17 different themes that are related to integration. Most of the infos are held by our Integration advisers, but we also have guest speakers, f.e. from police, Kela and health services. The infos will be held several times a year. Please see below the timetable for group infos that will be held in English during spring 2019. You can enroll for these through your own integration adviser, by calling or sending a text message to 013 337 0333, by sending e-mail to maahanmuuttajapalvelut(at) or via this link. Please enroll at least a week before. All infos will be held at hotel Aada's Yläkabsu-cabinet, Kauppakatu 32. We will pick you up at the hotel reception before the info starts.

The group infos will continue in September 2019. The timetable will be released in the summer. 

If you are interested in group infos in Russian, Dari or Arabic, please contact our office or see the schedule from our Finnish website.

To partner organizations

We are extremely interested in working together with you in regard to immigration and integration matters within Joensuu City Council area. We offer support and guidance in regard to working with migrants and developing services to meet the needs of our clients. We can offer training relating to the are of our expertise and can assist companies when recruiting people from abroad especially after they arrive in Joensuu.