Immigration Services

We provide integration services for people from abroad in different languages as well as services for City Counsil's employees and other partners relating to immigration and integration matters. In 2017 we had customers from 51 different countries whom we served in 16 different languages.

Integration services in Joensuu

Joensuu City Counsil's integration service is responsible for providing advice and assistance in regard to integration within Joensuu city. We choose the services for you based on your needs and your situation. 

You will get your own Integration adviser who will assist you through your integration process. In addition to initial interview and making an integration plan, we also provide one-to-one and group councelling.

Advice in regard to residence permits, travel documents or obtaining Finnish citizenship will be provided by specific advisors.

You can contact us by calling, by sending e-mail, on Facebook or by visiting our office. 

Our services are confidential and free of charge. Using interpreter is also free of charge. 

As a new customer, when you attend our office for the first time, please take with you the following documets:

- your contact details (telephone number, address, e-mail address)
- your residence permit card
- EU registration document
- all your documents from Migri (The Finnish Immigration Service) relating to your permission to stay in Finland
- registration document from the Local register office (if you have one)
- integration plan for TE-services (if you have one)
- decision from Kela relating to belonging to Finnish social security (if you have one)

On-call hours

On-call hours are meant for short, max. 20 minute matters. You don't need to book an appointment to visit our office during on-call hours. 

Here are our on-call hours this until the end of May 2019:

March 2019

7.3. from 13 to 15

21.3. from 13 to 15

April 2019

4.4. from 13 to 15

11.4. from 13 to 15

18.4. from 13 to 15

25.4. from 13 to 15

May 2019

2.5. from 13 to 15

9.5. from 13 to 15

23.5. from 13 to 15

The schedule for our on-call hours in Arabic, Russian and Dari are on our Finnish website

Group infos in different languages

We organize group infos in 17 different themes that are related to integration. Most of the infos are held by our Integration advisers, but we also have guest speakers, f.e. from police, Kela and health services. The infos will be held several times a year. Please see below the timetable for group infos that will be held in English during spring 2019. You can enroll for these through your own integration adviser, by calling or sending a text message to 013 337 0333, by sending e-mail to maahanmuuttajapalvelut(at) or via this link. Please enroll at least a week before. All infos will be held at hotel Aada's Yläkabsu-cabinet, Kauppakatu 32. We will pick you up at the hotel reception before the info starts.

1.3. at 13-15 The role of religion and the church in Finland
7.3. at 9-11 Equality and racism
8.3. at 13-15 Kela - the Finnish Social Security Institution
13.3. at 9-11 Finnish citizenship
15.3. at 9-11 When integration period ends – what does it mean and what happens after it?
20.3. at 13-15 Rights and responsibilities in Finland
29.3. at 13-15 Parenthood and family
1.4. at 13-15 Associations, Hobbies and Voluntary Work
12.4. at 13-15 Finnish history and Society
17.4. at 13-15 Democracy and equality in Finland
24.4. at 9-11 Finnish Police

If you are interested in group infos in Russian, Dari or Arabic, please contact our office or see the schedule from our Finnish website.

To partner organizations

We are extremely interested in working together with you in regard to immigration and integration matters within Joensuu City Council area. We offer support and guidance in regard to working with migrants and developing services to meet the needs of our clients. We can offer training relating to the are of our expertise and can assist companies when recruiting people from abroad especially after they arrive in Joensuu. 


Mervi Kuiri

050 447 2874

Mia Sevonius-Male

050 413 3235

Hanna Kärkkäinen

050 598 3475

Nella Niemi

050 512 2789

Sanna Raetsaari

050 475 7210

Taru Väisänen

050 310 1043

Immigration Services, Contacts

Siltakatu 10 A 13, Joensuu
5th floor

Sivu arviointi ja palaute