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Residents happy with water quality

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Joensuun Vesi, Joensuu's water utility, carried out a customer survey in spring in collaboration with Innolink, to chart perceptions of water quality in the Joensuu region. The respondents included consumers, business customers and international students.

For the participants, the three most important factors were odour, clarity and taste. 81% of international students said that water quality in Joensuu is better than where they come from. For the future, informing customers about water supply by mobile text message was considered an important service.

-    We are pleased about the favourable feedback, and the survey results will help us to develop our services further, says Juha Lemmetyinen, head of Joensuun Vesi.

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